Privacy Policy
Your privacy is fundamental to our mission at AI Malaysia Solutions. This policy outlines how we collect, use, and protect your personal information when you use our website and services.
Last updated:
Effective immediately for all users and visitors
Information We Collect
Personal Information
When you interact with our website, request information, or engage our AI solutions, we may collect personal information including your name, email address, phone number, company name, and job title. This information is voluntarily provided when you:
- Contact us through forms or email
- Subscribe to our newsletters and updates
- Request consultations or demos
- Participate in surveys or feedback sessions
Technical Information
To ensure optimal website performance and security, we automatically collect certain technical information:
- IP address and geolocation data
- Browser type, version, and operating system
- Pages visited, time spent, and click-through rates
- Device identifiers and screen resolution
Our Commitment
We only collect information that is necessary for providing our services and improving your experience. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
How We Use Your Information
Communication
We use your contact information to respond to inquiries, provide customer support, send service updates, and maintain ongoing communication about your projects and our AI solutions.
Service Delivery
Your information enables us to deliver AI solutions tailored to your business needs, process requests, and provide personalized recommendations based on your industry and requirements.
Analytics & Improvement
We analyze website usage patterns and user behavior to improve our services, optimize user experience, and develop new AI solutions that better serve the Malaysian market.
Marketing
With your consent, we send newsletters, industry insights, and promotional materials about AI trends, case studies, and new service offerings relevant to Malaysian businesses.
Security & Compliance
We use your information to maintain the security of our systems, prevent fraud, comply with legal requirements, and protect both our users and AI Malaysia Solutions.
Customization
We personalize your experience by customizing content recommendations, service offerings, and website features based on your interests and previous interactions with our platform.
Information Sharing & Disclosure
1 No Sale of Personal Data
AI Malaysia Solutions does not sell, rent, or trade your personal information to third parties for their marketing purposes. Your privacy is not our commodity.
2 Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving users. These partners are contractually bound to protect your information and use it only for specified purposes.
3 Legal Requirements
We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or the public.
4 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction, with users notified in advance.
Third-Party Services
All third-party services are carefully vetted for compliance with our privacy standards and Malaysian data protection regulations.
Data Security & Protection
Encryption
All sensitive data is encrypted using industry-standard SSL/TLS protocols during transmission and AES-256 encryption at rest. Your information is protected with military-grade security measures.
Access Controls
We implement strict access controls with role-based permissions, ensuring only authorized personnel can access personal information on a need-to-know basis.
Regular Audits
Our security systems undergo regular third-party audits, penetration testing, and vulnerability assessments to maintain the highest security standards.
Data Retention
We retain your information only as long as necessary to provide services and fulfill legal obligations. Data is securely deleted when no longer needed.
Security Certifications
ISO 27001
Information Security
SOC 2
Type II Certified
GDPR
EU Compliant
PDPA
Malaysia Compliant
Our security measures exceed industry standards and comply with international data protection regulations.
Regular security assessments
24/7 monitoring and threat detection
Incident response team ready
Your Rights & Choices
You have comprehensive control over your personal information. We respect your rights and provide transparent mechanisms for data management.
Right to Access
Request a copy of all personal information we hold about you, including how it's used and shared.
Right to Correction
Update or correct any inaccurate or incomplete information in your profile or records.
Right to Deletion
Request complete deletion of your personal information from our systems, subject to legal requirements.
Right to Portability
Receive your data in a structured, machine-readable format for transfer to another service provider.
Right to Object
Object to certain types of data processing, including marketing communications and automated decision-making.
Right to Restrict
Limit how we process your information while disputes are resolved or data accuracy is verified.
How to Exercise Your Rights
To exercise any of these rights, contact our Data Protection Officer at privacy@artificial-intelligence-my.com or call +60 3 4718 2569. We will respond within 30 days and verify your identity before processing any requests.
All requests are handled free of charge. We may require additional information to verify your identity and ensure the security of your data.
Cookies & Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience by remembering your preferences and analyzing how you use our site.
Types of Cookies We Use
Essential Cookies
Required for basic website functionality, security, and navigation. Cannot be disabled.
Performance Cookies
Help us analyze website usage and improve performance. Collect anonymous data only.
Functional Cookies
Remember your preferences and personalize your experience on our website.
Marketing Cookies
Used to deliver relevant advertisements and measure campaign effectiveness.
Cookie Management
You can change your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer. Most browsers also allow you to manage cookies through their settings.
Important Notice
Disabling certain cookies may affect website functionality and your user experience. Essential cookies cannot be disabled as they are necessary for basic website operation.
Legal Compliance & Regulations
We operate in full compliance with international data protection laws and Malaysian privacy regulations.
Personal Data Protection Act
Full compliance with Malaysian data protection laws and regulations.
General Data Protection Regulation
EU regulation compliance for international users and data transfers.
Service Organization Control
SOC 2 Type II certified for security, availability, and confidentiality.
ISO 27001
International information security management system certification.
International Data Transfers
When transferring your personal information internationally, we ensure adequate protection through:
- Adequacy decisions from relevant authorities
- Standard contractual clauses (SCCs)
- Binding corporate rules for intra-group transfers
- Certification schemes and codes of conduct
Data Protection Officer
Contact Our DPO
Our Data Protection Officer is available to assist with privacy-related questions, concerns, and requests.
Policy Updates & Contact Information
Policy Updates
Notification Process
We will notify you of any material changes to this privacy policy through:
- Email notification to registered users
- Prominent notice on our website
- Updated "Last Modified" date at the top
- Direct communication for significant changes
Your Continued Use
By continuing to use our website and services after policy updates, you acknowledge acceptance of the revised terms. If you disagree with changes, you may discontinue use or contact us to discuss concerns.
Contact AI Malaysia Solutions
Address
19 Jalan Pudu
Kuala Lumpur 55100
Malaysia
Phone
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed